I have worked with many realtors and property managers throughout my decade plus of property investing, and I can confidently say that Sarah Loney at CENTURY 21 Bamber Realty Ltd. is by far the best I have ever worked with. She took over management of my properties from a previous property management firm that had been seriously mismanaging things, and within no time she had everything organized, stabilized, and running professionally again. I wholeheartedly recommend her to anyone looking for an exceptional Realtor and Property Manager.
As a Property Manager, Sarah is truly unmatched. Her tenant placement process is excellent, her walkthrough inspections are incredibly detailed, and she documents everything thoroughly, right down to the condition of appliances. I was especially impressed by her detailed inspection videos and professional voice overs that objectively reference areas needing attention without creating unnecessary negative impressions. She also carefully organizes and maintains everything for my different properties in cloud storage, making it incredibly easy to access documents while ensuring everything stays organized and up to date.
Her communication skills are outstanding, and she consistently keeps me informed every step of the way. When tough situations arise, she always presents different solutions, explains the pros and cons, provides her recommendations, and empowers me to make informed decisions rather than acting on her own. Her repair management process is also top tier, sourcing multiple quotes so owners can compare pricing, expertise, and value before proceeding. Rent collection and reporting are seamless through the owner portal, with statements and reports always delivered on time and easily accessible whenever needed.
What also sets Sarah apart is how she handles documentation and decision making support. She never simply forwards lengthy documents and leaves you to figure things out on your own. Instead, she clearly summarizes the key details you need to focus on, explains what they mean to you as the owner, and outlines her responsibilities as your agent. Whether reviewing offers, leases, or tenant applications, she highlights the important details upfront including pricing, deposits, possession dates, conditions, risks, pros and cons, along with her recommendations for negotiation strategies. She genuinely takes the guessing work out of the process.
As a Realtor, Sarah’s pricing strategy and negotiation skills are exceptional. She carefully studies the market and the specific features of each property to position it properly and maximize value. The properties she helped me sell were strategically priced and marketed to achieve the best possible outcome. When offers came in, she guided every negotiation with smart strategies and creative counter approaches that ensured no money was left on the table. She is an incredibly strong negotiator and advisor throughout the entire process.
What truly makes Sarah extraordinary is her work ethic and commitment. She goes above and beyond in ways you rarely see anymore. During preparation for one of my listings, a tenant unexpectedly failed to clean the property properly before photos were scheduled. Without hesitation, Sarah rolled up her sleeves, grabbed cleaning supplies, and helped get the property photo ready herself so we would not lose valuable time or incur additional photography costs. That level of dedication speaks volumes about her professionalism and commitment to her clients.
She is patient, highly knowledgeable, extremely thorough, and knows exactly when to apply urgency to keep things moving efficiently. Even when she goes on vacation, she ensures everything is left in excellent order and arranges reliable backup coverage so there is always someone available if needed. Sarah is smart, proactive, solution oriented, and thinks outside the box when unusual or challenging situations arise. She consistently follows my lead as the owner while providing the perfect balance of guidance and expertise throughout every step of the process.
Simply put, Sarah is someone you can fully trust to get the job done and more. She consistently exceeds expectations, and I would recommend her without hesitation to anyone looking for a truly exceptional Property Manager and Realtor.
One final thing worth mentioning is that I live in a different province from the properties Sarah managed for me, and throughout the entire time I owned them, I never once had to go onsite or even see the properties in person because I had complete confidence that Sarah had everything fully under control. That level of trust, reliability, and peace of mind is absolutely priceless as an investor. Thank you again, Sarah, for all that you do. I truly appreciate you!
