In 2024, I contacted three Mount Pleasant real estate companies to list a family home in Hawthorne NY. To add some complexity to the sale, the home was in a Life Estate with a family member maintaining it. After a brief meeting with one agent, we quickly found out that her on-line national firm was not able to represent us to the level of service required. We parted ways, and we were glad to meet Joan Reidy of Howard Hanna Rand Realty. A lifelong resident with deep local roots, Joan was a pleasure to work with. A great listener and a person who clearly loved the family Cape Cod home and took the time to tour it with us and ask meaningful questions. We came to a written agreement for a sale price and listing period at a very competitive commission rate. Joan walked us through the entire contract. Joan brought in a photographer who took wonderful pictures of the home’s interior and exterior. We agreed on an MLS launch date and Joan assured us that she or a person from her firm would be present of call about each showing. The process was seamless, and we got updates on showings and offers from Joan. The home went for above asking price with Joan guiding us through the final and best highest offer process. She also worked closely with our attorney and attended the closing. Joan's services are highly recommended. A Real Estate professional.