Jeff Kissick is the BEST! From the start of the offer, he ushered me through the pre-offer (should I, shouldn't I) decision, the offer and the final acceptance. Through his negotiation skills, the offer was accepted, then due to a lower appraisal, he negotiated successfully with the sellers/seller's agent to a price reduction of $11k. All along the way, there were bumps in the road, but he calmly led me on towards the closing. Even after the closing, another bump, he was there (immediately) for me for a successful resolution. I could not have stumbled through this on my own or with his "always there" support.