In response to Cesar Gonzalez’s review … Cesar, while you are free to share your perspective, your review contains several misleading and inaccurate statements that unfairly reflect on my agent, who handled this transaction with professionalism from start to finish. For the sake of clarity and fairness, the following facts need to be stated: 1. Communication Issues Originated on Your Side Your agent answered the phone about 50% of the time, mostly in the very beginning of the process. In the final week—which is the most crucial period of any transaction—she stopped answering calls entirely and would only communicate via text. This lack of responsiveness created unnecessary delays and challenges, yet my agent continued to follow up diligently and maintain clear communication on our end. 2. Your Lender Caused a 3-Day Delay The closing was delayed three days specifically because of your lender, not because of anything on our end. Because of your lender delay my agent had escrow make a late night signing appointment and paid for the messenger to hand deliver loan docs in Santa Ana the next morning. Even when my agent went above and beyond, your lender still funded and closed 3 days late. We still upheld every commitment we made, including cleaning and preparing the condo for your move-in. 3. All Repairs Were Completed—Including Extra Items Requested After the Agreement Once your official repair request list was completed, additional items were requested afterward, outside the agreed-upon scope. Despite having no obligation to do so, we still completed those additional requests as a courtesy. My agent coordinated all of this despite the communication barriers from your side. 4. Professional Cleaning Was Completed—Twice Confirmed With Proof We provided documented proof that the carpets were professionally deep cleaned in January 2025 and again in August 2025. We also did not receive keys to our new home until late in the day, which delayed our ability to vacate. Even so, we were out by 5 PM and had the condo professionally cleaned that same evening. Claims that the home was not cleaned are simply inaccurate. 5. We Ensured the Property Was Move-In Ready Beyond What Was Required Even with your lender’s delay and your agent’s communication issues, we still: • Had the condo professionally cleaned • Had the real estate sign removed • Had the Supra lockbox removed promptly so it wouldn’t obstruct your move-in These are steps we took proactively to ensure your transition into the home was smooth and unobstructed. 6. My Agent’s Professionalism Was Exemplary Your characterization of my agent is entirely inconsistent with the actual conduct she demonstrated. She was professional, punctual, responsive, and solution-oriented at every stage—despite having to navigate last-minute requests, lender delays, and unresponsiveness from your side. She ensured the transaction stayed on track as much as possible and handled every hurdle with patience and integrity. Your review omits critical details and misrepresents the situation in a way that is simply not accurate. We stand firmly behind how the property was delivered and the outstanding level of professionalism shown by my agent throughout this transaction. Christa Farrell is an outstanding, professional agent who has taken care of my friends and family. She goes above and beyond for all of her clients and there is no one else I would trust with this huge life decision.
