I know Jackie through our sister organization, Spokane Links. Prior to that, I always had great rapport with Jackie in general. However, as my agent, Jackie went over and beyond to assist me with the purchasing process of my new home. I have always been skeptical of homeownership: interest rates, predatory loans, maintainence, improvement, etc. Jackie not only empathized, but was patient in overcoming my many objections and doubts. As the classic textbook for skeptism, she matched that with complete optimism. It did not feel as though she was just trying to get a commission or a payday, it felt sincere and most importantly calming.