Hema was my agent helping me and my family buy our future home in Los Altos which is very big purchase of more than $2 million in a very hot area with super low inventory. We are very happy with the house and the price to get it. I believe that we just could not have the house without her help. We appreciate her very much and was very happy trusting and having her as our agent! Hema is exceptionally responsive, patient, knowledgeable and communicative. I am not a first-time home buyer and had done a lot research in the area and market. But still, I can get a lot of useful suggestion, knowledge and insights from Hema. She is very knowledgeable about the market and the neighbourhood of Los Altos and surrounding cities like Mountain View, Palo Alto, Cupertino, Sunnyvale and West San Jose which were our target areas. I love the fact that when she works for buyers like us, she is totally on our side during the transaction process. At the same time, she was very professional during the transaction and dealing with the seller side which is why she could win the trust from the seller's side as well. It is very hard to purchase a house in Los Altos area which has super low inventory and a lot of potential buyers. Our offer was accepted among six other offers and Hema presented our offer in the most professional and clean way. After our offer was accepted, she continued help us solve issues and answered our questions until the transaction was fully completed. For example, our loan took longer time to complete. Hema worked closely with my loan agent and negotiated in a very professional and smart way with the seller to get us a few extensions to the close of escrow until my loan was approved. Again, I am very satisfied and appreciate Hema in her helping us get our ideal house and deeply believe she will be a great agent to anyone who is looking for their dream home. I would recommend Hema wholeheartedly to my relatives and friends when they are looking for buying or selling a house.