2a:T41c,Dear Mr. Glaser,

I want to let you know what an incredible job Heather Shipherd did as the selling agent for my mother's home at 5115 S. Nichol St. Tampa, FL 33611. I knew that this sale would have difficulties due to legal complexities relating to my power of attorney and the involvement of a family member who was living on the premises. However, neither Heather nor I had any inkling of how difficult the process would actually turn out to be.

Through all of the trials and tribulations, and there were many, Heather kept her composure and professionalism. Heather never got rattled. She did her job without complaint and drove the sale home to closing, at Smith Title, in less than 90 days. I do not think there is another agent who could have been so professional and efficient in these difficult circumstances.

I do not know if I could have survived the process without the guidance and reassurance provided by Heather. Smith & Associates is fortuante to have such a dedicated and professional agent.2b:T41c,Dear Mr. Glaser,

I want to let you know what an incredible job Heather Shipherd did as the selling agent for my mother's home at 5115 S. Nichol St. Tampa, FL 33611. I knew that this sale would have difficulties due to legal complexities relating to my power of attorney and the involvement of a family member who was living on the premises. However, neither Heather nor I had any inkling of how difficult the process would actually turn out to be.

Through all of the trials and tribulations, and there were many, Heather kept her composure and professionalism. Heather never got rattled. She did her job without complaint and drove the sale home to closing, at Smith Title, in less than 90 days. I do not think there is another agent who could have been so professional and efficient in these difficult circumstances.

I do not know if I could have survived the process without the guidance and reassurance provided by Heather. Smith &