Excellent customer service backed up by knowledge and data of the local area

Heather is a great Realtor to work with due to her expertise and knowledge of the Elgin area leading to accuracy of sale price based on market conditions, Timeliness of response and is always willing to go above and beyond for the customer in providing an excellent customer experience during the overall process.

We met Heather at an open house and decided to work with her because she was friendly, knowledgeable, and immediately understood our situation. Since we were moving from the city to the suburbs, she offered to tour homes with us via FaceTime before we made the trip out. This allowed us to quickly rule out homes that weren't a fit and only spend time visiting properties that were truly worth seeing in person.That approach ended up being incredibly valuable. We toured many homes virtually and avoided countless unnecessary trips. Throughout the entire process, Heather was responsive, supportive, and never pushy. She always made us feel comfortable making decisions at our own pace and was a trusted partner every step of the way. We highly recommend working with her.

Heather is fantastic! No realtor I would recommend more. She was professional, understanding, experienced and prompt.

We worked with Heather to buy and sell for months before either happened. Heather was ALWAYS on top of her game. Constant communication, honest and reliable, and went above and beyond her job. Would recommend her to anyone trying to buy or sell a house. Heather made a stressful and overwhelming experience easier to take on with her knowledge of the markets and friendly approach. Much love.

Our journey to find a new home started as a very casual experience with Heather sending us certain listings here and there to see if anything sparked our interest. The homes were nice, but just not "the one." We had a pretty long list of "must haves" and since this was going to be our forever home, we were being extremely picky. We were not an easy sale and were not extremely eager to move, however, Heather continued to be patient and not pushy in our process to find the right one for us. After years of searching, we finally found a home that we were excited about. Since we were a home contingency sale, behind the scenes, Heather was also reaching out and helping us to prepare our home to be able to quickly list it without creating more stress for when "the one" came along. She helped set up a time when she could come in and get photos taken, and was very meticulous on staging the house to get the best outcome for photos. Heather was also very great to work with in helping us navigate negotiations and things to look for and things that might cause headaches down the road. When it came time to sell our home, Heather had it listed with photos and open houses scheduled within the hour of signing our initial contract. We had multiple offers over asking after the open houses that she, herself, conducted. It was a whirlwind purchase and sale, and she was there every step of the way. When we had ridiculous questions or concerns, she always called us to talk them through or was quick to text back with answers. We highly recommend Heather Prowell for your buying and selling needs!

My Fiancée and I had the absolute pleasure of meeting Heather Prowell at an open house on a day where we attended about 4 open houses. First impressions are important, and hers stuck with us the most. We weren't 100% sure about buying a new property and selling our property, but when something popped up on the market 3 days later that we liked, we reached out to Heather. Even though a couple of days had passed, she remembered us and responded immediately. That was the moment that we knew we would be working with Heather and it was one of the best decisions we made during this whole process. She helped us in every step of the way in selling our home and looking for a new home. She was extremely responsive the entire time, worked diligently with us to find new homes on the market that lined up with our wish-list, and was never pushy about anything during the process. Heather is extremely friendly and a very hard worker. I truly believe that if we weren't working with Heather, the process wouldn't have gone as smooth as it did. I cannot recommend Heather Prowell enough for all of your real estate needs. Heather is very dependable and punctual - Heather will be the rock that you need to lean on if there is a bump in the road. Thank you, Heather, for helping my Fiancée and I finding our new home.

My Fiancée and I had the absolute pleasure of meeting Heather Prowell at an open house on a day where we attended about 4 open houses. First impressions are important, and hers stuck with us the most. We weren't 100% sure about buying a new property and selling our property, but when something popped up on the market 3 days later that we liked, we reached out to Heather. Even though a couple of days had passed, she remembered us and responded immediately. That was the moment that we knew we would be working with Heather and it was one of the best decisions we made during this whole process. She helped us in every step of the way in selling our home and looking for a new home. She was extremely responsive the entire time, worked diligently with us to find new homes on the market that lined up with our wish-list, and was never pushy about anything during the process. Heather is extremely friendly and a very hard worker. I truly believe that if we weren't working with Heather, the process wouldn't have gone as smooth as it did. I cannot recommend Heather Prowell enough for all of your real estate needs. Heather is very dependable and punctual - Heather will be the rock that you need to lean on if there is a bump in the road. Thank you, Heather, for helping my Fiancée and I finding our new home.

Heather is the type of professional that you don't have to worry about any detail, no matter how small or large. Whether a quick phone call, text or long meeting, she remembers everything and attacks every task with unwavering energy. We never had to worry that something wasn't going to be answered or completed. Professional, reliable, knowledgeable and consistent are the best attributes to describe Heather. We were lucky to have her as our agent.

Heather was really patient. Honestly when we first started looking, we were a bit indecisive about both area and type of house. Heather was with us the whole way as we figured it out.