People often say that if you are lucky, the person you need comes into your life at the exact time you need them. This couldn't be more true for my family when it comes to Frank. Despite being first-time homebuyers, my wife and I were supremely aware of how complicated and stressful the homebuying process could be. This was especially true in the highly competitive markets in which we were searching (Rockland, Westchester, and Bergen counties). As such, we knew we needed someone to help us who was not only an expert in reading and navigating the local market but also someone who had extensive years of experience to help us thoroughly understand every step of the process. Simply put, there is no one who meets these criteria better than Frank.
As important as Frank's qualifications and experience were, however, they are not the best reason why he deserves this five-star review. The true reason he earns five stars is the extraordinary commitment and dedication he showed to my family and to finding us the best possible home. At our first meeting with Frank, my wife and I made it clear that we were searching for our forever home; the place where we would raise our family, that our children would call home, where we would build memories and spend our lives together. Our conversation was not about square footage, or the number of bedrooms or bathrooms, or home features, but about our lives, good school districts, backyard space, proximity to child care, work, and kids' activities, and space to grow as our family does. Frank always kept our home-buying motivations front and center in our search. He only provided us with listings that he KNEW would be a great fit for our family, and he was candid with us about other properties that he knew would not be suitable over the long term. Moreover, knowing that we were looking for a place to raise a family, he was highly detailed and thorough in his examinations of the houses we viewed, often pointing out unseen or potential problems, such as future maintenance costs, that would burden us down the line. We came to trust and value Frank's opinion on a property because we knew he only wanted the very best possible outcome for our family.
When we finally discovered the house we wanted to purchase, Frank was our guide and advocate at every step along the way. His commitment to our family never wavered, answering and reanswering hundreds of our questions about everything from making an offer, to financing, to insurance, to municipal paperwork, to taxes, to closing. Furthermore, when problems beyond our control arose, he never failed to guide us in how to overcome them. In addition, Frank's extensive connections throughout the industry were critical to making us feel comfortable with the buying process. He always had someone to whom he could direct us for all of our legal and financing needs. All we had to do was say we were working with Frank, and things would get done. Moreover, in the days leading up to our closing, Frank went out of his way to make sure we understood everything that was going to happen.
To close, what truly made Frank great was his winning combination of sincere professionalism and the relationship he built with us as clients. His treatment of us was exemplary. Always with honesty. Always with respect. Always with patience (especially as first-time homebuyers). Always with our best interests at heart. Our son even became so fond of him that he began calling him "Frank Houses" and asking when we could see houses with him. I can't say anything that would be higher praise than that.
