My sister and I hired Crystal to sell my parents' house based on a friend of our brother who spoke highly of her. We had never met her when we asked her to represent us. My sister Suzanne finally flew down to Florida to meet with Crystal after the process was well underway. Unfortunately, due to family health issues, I was unable to go to Florida. Crystal went above and beyond what we had expected she would do. She was very prompt at returning phone calls, and just as quick replying to emails. She is very knowledgeable and gave us good advice when trying to de-clutter the house. There was never a delay. The entire process went smoothly. In this day and age, it was nice to know we could trust people to do what we hoped they were going to do. We kind of went in blindly, and Crystal assured us the entire way that all was going well. What normally should have been a stressful time turned into one of ease thanks to Crystal.  

Crystal was very personable, knowledgeable, and organized. She was able to answer all questions we had. Crystal was always available to help with anything.  The level of service made you feel like you were her only client, but we weren't. Crystal really went above and beyond.  She had names and numbers for any services we needed to get the house ready to sell.  Her contacts were also at the same level of professionalism and were fair-priced.  Crystal sold the house in three days.  But our journey was far from over.  We were building a new house.  Crystal became our go-between with the builder she even came to the design center with me to pick finishes etc.  When the house wasn't done on time, she even tried to help us find a place to stay. Unfortunately, things took a very unexpected turn when my husband went to the hospital.  Crystal kept in touch daily to see how we were doing.  She even got the name of an attorney to help me get power of attorney. Crystal really stepped up and listened to me and tried to get me in the house.  Unfortunately, my husband never got to move into the new house.  But Crystal did help me finally get into it. In my opinion, Crystal is a true gem. Crystal showed true caring and compassion to me, my daughter, and even the dog.  I would highly recommend your company and Crystal Cosby to anyone that ever needs a real estate company.

My family and I just purchased our first home in Florida with the help of your agent, Crystal Cosby. This was not our first real estate transaction, but the only one with this level of customer service provided. Crystal is an excellent agent that treated us more like family than a business arrangement. Crystal shares a certain quality with me that helped us out immensely throughout this process, she does not procrastinate! If we had an issue it was resolved immediately. Crystal was there for us every step of the way before and after closing to provide her advice, knowledge of the area and who to call to get things taken care of without waiting. Crystal was extremely generous with her time and went WAY beyond the scope of her duties to help us. She even answered my questions concerning the sale of our current home out of state that she wasn't even involved in.  I can't even begin to describe our situation, but our family feels very lucky to have had Crystal on our side during this major step in our lives. We look forward to being part of your community and feel blessed to have worked with Michael Saunders & Company and Crystal Cosby. 

Since we first met Crystal at an open house, she was the one we wanted to represent us. Having spent thirty yearsin sales and marketing, I was impressed with her thoroughness, dedication, and of course personality.She is a wonderful representative for your company and a dedicated professional. We were amazed athow quickly our property sold and the credit is hers. Dealing with her eliminates any stress.We were very pleased. Bob and Ruth McGinn 

I only have great things to report about Crystal.  She went above and beyond our expectations of what a real estate agent would provide.  She answered all the questions we had.  She was extremely patient as we spent two days looking at properties in the area.  We found her to be affable and she had taken a personal interest in ensuring we found a home that we loved.  Even after the closing of the house, we still stay in contact.  She is still available to answer questions and has even stopped by the house to take in  my garbage cans as we live out of state!  Above all else, my wife and I consider her to be a friend. As you state in the opening of your letter "we work each day to provide exceptional service..." and Crystal has certainly done that.  You also state in the last line of your letter about achieving our goals.  Having a home in Florida has been a dream of ours for many years and Crystal has helped make that dream come true.   Crystal is an asset to your organization.   Sincerely, Rich and Monica Rizzuti  

My husband and I engaged Crystal Cosby to assist us in selling our home. Crystal is an amazing realtor.  She is very knowledgeable about the market and goes to great effort to promote the property. She did a great job with pictures and advertising, also with open houses.  We would indeed recommend her to anyone looking for an agent.

When my wife and I started showing an interest in purchasing a home in Venice, Florida we were referred to Crystal Cosby to work with.  She is an amazing realtor and everything we asked about and pursued she was more than happy to assist us in any way we needed.  Her responses to calls, emails, texts were within minutes and nothing was too much to ask and no question ever went unanswered.  From the initial meeting, through the closing, she was there protecting our interests in the process and would tell us if she thought a house was for us or not, especially after she got to know us and would be our eyes and ears since we reside in Connecticut.  She is someone we will stay in touch with over the years as she has great referrals and she and Ray are just nice to interact with.  She has become more of a friend than just a realtor and someone we can totally trust throughout the entire process.   Can you tell we thoroughly enjoyed working with Crystal!!

Crystal Cosby was our agent and she went above and beyond what we would normally expect from a real estate agent. She was very efficient in scheduling showings and was very helpful in helping us learn our way around the area. Even after the sale, she has been a great resource in helping us find local contractors and services. I would highly recommend Crystal and Michael Saunders & Company to anyone looking for a home in this area.

We just wanted to say thank you. Our experience with Crystal Cosby was just wonderful. She was never pushy and never rushed us, even though our house hunt took many months and we even changed our criteria drastically toward the end!  She looked out for us, two young naive new homeowners like she would have her own children, giving us honest and helpful advice and cautioning is against risky decisions when we ourselves would have rushed into something questionable.  We will certainly be Michael Saunders & Company and Crystal Cosby clients for as long as we’re in Florida! 

The service we received while purchasing our villa in Venice was exceptional. Crystal Cosby met and exceeded all our requests and expectations while searching for a property. We found the one we desired and Crystal made the purchasing experience very smooth. We would highly recommend Crystal for any and all real estate needs.