I had known for many years that the Century 21 system offered agents an online-office system, but it was not until quite recently that our office office administrator, Charlene, implemented a one-on-one training program with our agents, to familiarize us with the system and put it to use for our benefit. After about four sessions with Char, I learned so much! I've got RealSatisfied all set up and running well for me, plus I've customized my website to reflect my personal style. I'm also beginning to use the system's CRM in a way that keeps me in touch with my clients, sending them greetings and warm wishes on their special occasions automatically, without any micromanagement on my part. In my opinion the Online Office that the Century 21 system offers, is one of the most valuable tools that our brand has going for it. I admit that I'm not the most technologically-advanced person, but I don't think anyone would know this by looking my website. It was very easy to design and navigate through, with the assistance of our administration staff. It takes a load off my shoulders and allows me time to spend time with clients rather than behind a computer screen.