Sue is a true professional from the very first chat / interaction to the very last signing at closing. Sue is so kind and easy to talk to and starts off the client / agent relationship by carefully listening to our "wish lists" and setting us up with the appropriate filters on the One Home app.
Our journey involved months of preplanning. We knew we could not make the move for about 6 months - nonetheless Sue was attentive by checking in from time to time but never ever being pushy. Very early on in the process Sue took us on a tour to visit several houses so we could get to know the neighborhoods. I soon realized that she used that time to better evaluate our specific preferences! I can remember walking into one particular house and Sue saying, "look ... you love all that natural light!"
In addition to having a fantastic pulse on her clients, Sue does her homework - and does it well! Before I ever even had a chance to ask any somewhat unusual question, Sue would have already looked into it! She also raised many important observations during home visits. One example was a house with significant cracks in the driveway ... likely due to the roots of numerous gorgeous but enormous trees potentially resulting in extreme expense in tree removal AND the loss of the beauty of the property. Another example was a house with a stovetop that was disclosed to not be working properly ... Sue was aware that that was not an easy fix ... more like a $5,000+ fix! Sue is also not afraid to contact other listing agents on the spot to confirm specifics as well.
Once we decided to put an offer on a house that we loved, Sue literally spent the next several hours on a Saturday night going through every single detail and document for us to digitally review and sign. At one point we had a technical issue regarding one particular document and Sue was on the phone with the IT people to figure it all out.
One very important aspect of working with Sue is her availability ... she totally makes you feel like you are her ONLY client. Sue responds so quickly and if she is unable to talk immediately, she lets you know exactly when she will reconnect. Early on in the process Sue asked if she could contact our own listing agent as well as our lending officer. This was very comforting to us since it made the whole transaction more transparent.
Sue is very careful not to let any detail fall through the cracks - no matter how big or small - especially regarding the home inspection report. Sue is very fair in reviewing repair lists but at the same time is always going to get the best outcome for her clients.
We also had the unique situation whereby our 26 year old son had just a couple of months prior purchased a home through Sue. That relationship between our son and Sue developed during our own first home tour months earlier where our son had come along to view houses. Our son was so impressed with Sue ... she is so very likeable, thorough, and knowledgeable ... that he contacted her shortly thereafter to start his own home buying experience. It was extremely comforting to watch Sue walk our son through his first home purchase!
We have purchased many homes in the past. This particular transaction was flawless thanks to Sue's confidence, professionalism, hard work, and amazing positivity!