Nancy was careful to handle the sellers as one would close friends. She seemed to approach sellers about the sale details in a way that was calming and reassuring. She stayed in touch during the mortgage funding steps. She made suggestions for professional services I needed. At one time, it looked like we would be delayed getting keys after closing papers were signed, but she came through for us and had keys ready when needed to start the move. It was not hard to get appointments and she was always there before we arrived. We enjoyed her marketing - staging - promo - web pictures. We discovered the room sizes to be inaccurate, but no harm was caused. She was always interested and respectful of our needs as buyers.