Joan listed and sold our house in a remarkably short time, but her excellent service began years earlier when she came over and made a thorough inspection of the property. She then advised us what improvements to invest in prior to listing. She was also extremely thorough with her marketing strategy, and determined the appropriate listing price in a sensitive market. She was responsive and available at all times and quickly resolved the few issues that arose during the contract and sale process. I would also add that, as prospective buyers looking for a replacement property, we looked at dozens of places with Joan, who was endlessly patient and responsive in that context as well.