Overall my experience with Dr. Lai was wonderful as usual. However my only complaint would be with the secretary. She was rude I had to make 2 appointment for my child eye exam first time she told me she did have any insurance after I tried to tell her how to process it she continuously told me no she doesn't have insurance. The second appointment after everything was straighten out she tells me her insurance isn't accepted by Dr. Lai. I had to tell her the insurance already spoke with the office earlier and sent everything that they'll need in advance. Come to find out my child had insurance and it was accepted. The lady didn't apologize for her mistake nor did she give any eye contact after she was wrong