James went above and beyond from the very beginning. He took the time to get to know us, understand our goals, and what we were looking for before even trying to sell us. He was sincere and we knew right away he was someone we'd want to work with. He really was excellent all around. He took the time to answer all of our questions, and smooth over any bumps that inevitably came up during the process, even though he did not cause those "bumps". James was always available, willing to help and his calming energy was appreciated during the whole process.