Heather was my eyes and ears on my mom's property. She understood the stressful situation of a client with POA who lived 4 hours away. Heather helped me navigate through a very contentious situation with a negligent termite company. I'd heard you wanted a barracuda to represent you, but I recommend a persistent agent who is not easily flustered. She remained calm, reassuring, and professional throughout the entire process. I could not have accomplished this without her, and I am grateful for Heather and my best friend who recommended her.