I was having pain in my eye and I thought it might be from a virus I've had in my eye previously from a fever blister. I called to see if Dr. Van Norman could see me and was told he was in surgery for the day. The receptionist contacted Dr. Van Norman and he wanted to see me in his office when he finished in surgery for the day. This is the kind of doctor I like. To me, this was an emergency as this virus can cause a lot of pain, suffering and damage. I recommend Dr. Van Norman to anyone that wants or needs an eye specialist.