As a former 3rd generation, Real Estate professional I am acutely aware of what it takes to make a transaction run smoothly where all parties are satisfied with the outcome. My husband and I were referred to a different agent who worked in a different company. This agent did not stay in touch with us and when we finally traveled over 2500 miles to Spokane to view some of the listings I found online the agent said he couldn't or wouldn't help us. We were on our own and only 6 days to find our retirement home! I am aware of the upstanding reputation Windermere has on the west coast so we decided to call Windermere to get another agent. Roy Mortlock answered the phone and had we come in to the office that day. He listened to our wants and needs, and he asked all the right questions but most importantly he HEARD our concerns. Roy treated us like family, protecting us and guiding us through every angle of the transaction. With all the real estate law changes we had trouble finding financing and insurance on the mobile home on 5 acres we purchased. Roy found a solution to all the little bumps in the road. He truly worked wonders for us. We were amazed when he told us," I want to be your friend for life so your happiness is very important to me." To this day I have never doubted his sincerity. He truly exemplifies someone who personally becomes involved in your real estate needs. Even after the transaction Roy was there to answer our questions and address our concerns. He exemplified professionalism on every level. If I have any more Real Estate needs I will call Roy, if I have any friends who need a Realtor I will send them to Roy. Quite simply, it isn’t about the sale when you interact with Roy; it’s about helping you find your dream and in the process becoming your friend… for life